We offer a 100% Money-Back Guarantee in two main cases:
If you don't qualify: The independent Licensed Provider determines after your consultation that you do not qualify for an ESA or PSD letter—you get a full refund (including any rush fees).
If housing rejects your valid ESA letter: Your landlord rejects it, and you file an official HUD (or state/local) fair housing complaint, providing us with proof and the claim number within 30 days—we'll refund you fully after verification.
For more information, please see our Refund Policy.
Notes:
PSD evaluations are non-refundable (as the service is the assessment itself), but ESA denials qualify.
Rush fees are always non-refundable otherwise.
Submit requests to support@usservicepets.com with details.
This ensures you only pay if the letter works for you!