Frequently Ask Questions

What is the Americans with Disabilities Act (ADA)?

What is the Fair Housing Act (FHA)? The Fair Housing Act (FHA) is a federal law that prohibits discrimination in housing based on race, color, national origin,...

How Does your Money Back Guarantee work? We offer a 100% Money-Back Guarantee in two main cases:If you don't qualify: The independent Licensed Provider determines after your...

What Types of Licensed Mental Health Professionals (LMHPs) Are in Our Network? Our network includes a diverse range of Licensed Mental Health Professionals (LMHPs) who is licensed in the state you reside...

Can an Airline Not Recognize my Service Dog? No arbitrary refusals allowed — Airlines must accept your legitimately trained service dog under the Air Carrier Access Act (ACAA)—but...

Can I Fly with my Service Dog? Yes, you can fly with your service dog in the cabin at no extra charge, provided it meets federal requirements...

Can a Business ask to See Proof my dog is a Service Animal? No, a business cannot ask to see proof, documentation, certification, or identification that your dog is a service animal under...

Does My Service Dog Need Vests or Identification? No, your service dog is not required to wear a vest, patch, harness, or any form of identification under federal...

Can I Take my Service Dog out in Public places? Yes, service dogs have broad public access rights under the Americans with Disabilities Act (ADA). Businesses, nonprofits, and state/local government...

Can My Landlord Force Me to Remove my Service Dog? No, landlords generally cannot force you to remove a legitimate service dog simply due to a "no pets" policy, breed/weight...

What If My Landlord Questions My Service Dog? Service dogs are fully protected in housing under the Fair Housing Act (FHA) as a reasonable accommodation for disabilities. Landlords...

How Do I Register my Service Dog? Service dog registration requires that the handler have a qualifying disability and that the dog be individually trained to perform...

How Do I know if I Qualify for a Service Animal? You may qualify for a service animal if you have a disability as defined by the Americans with Disabilities Act...

What are the Top Benefits of Living with a Service Dog? Living with a service dog offers profound functional, emotional, and social advantages, going beyond basic companionship to actively mitigate disability-related...

What Tasks Do Psychiatric Service Dogs Do? Psychiatric service dogs (PSDs) are trained to perform specific, disability-related tasks that mitigate symptoms of mental health conditions like PTSD,...