No, landlords generally cannot force you to remove a legitimate emotional support animal (ESA) simply because of a "no pets" policy, breed/weight restrictions, or personal preference. ESAs qualify as a reasonable accommodation for individuals with mental or emotional disabilities, meaning housing providers must allow them in most rental properties (with limited exemptions, like certain small owner-occupied buildings).
However, a landlord can require removal or deny the accommodation in specific cases:
The animal poses a direct threat to the health or safety of others (e.g., uncontrolled aggression—not based on breed stereotypes or speculation).
The animal causes substantial property damage that cannot be mitigated.
The accommodation creates an undue financial or administrative burden (rare for typical ESAs).
Lack of valid documentation: You must provide reliable evidence (usually a letter from a licensed mental health professional) confirming your disability-related need if it's not obvious.
Tenants remain responsible for the ESA's behavior, cleanup, and any damages (which can be charged normally, but no pet fees/deposits apply).
Important Update (as of December 2025): In September 2025, HUD withdrew key guidance documents (including FHEO-2020-01) on processing assistance animal requests. The core FHA protections remain in effect, but without detailed federal guidelines, verification processes and denials may vary more case-by-case, potentially leading to increased scrutiny. Always keep your ESA letter current and document communications with your landlord.
If you believe a denial is unfair, you can file a complaint with HUD or seek advice from fair housing organizations—unreasonable refusals may constitute discrimination.