How can I contact USServicePets.com support?
The best way to reach us is by emailing support@usservicepets.com. Include your order number, full name, and details for the fastest response. We aim to reply within less 24-48 hours (business days). For urgent issues like order status or refunds, email is preferred as it creates a written record.
What are your support hours?
Our support team is available Mond - Fri, 9 AM to 8 PM | Sat & Sun, 9 AM to 6 PM (time zone: likely EST or CST based on operations). Responses may be delayed on weekends or holidays, but we'll get back to you as soon as possible.
Is there a phone number for support?
+1-246-888-0653 / +1-222-632-0194
How do I check my order status or request a refund?
Log into your Client Portal (link in your purchase email) for order tracking and updates. For refunds or cancellations, email support@usservicepets.com with your request and any required documentation (per our Refund Policy). We'll review and respond promptly.
What if I have issues with my ESA/PSD letter or products (vests, IDs, etc.)?
Email us at support@usservicepets.com with specifics (e.g., shipping issues, defects, or letter questions). Include photos if applicable for physical products. We'll guide you through resolutions, revisions, or exchanges.
Do you have live chat or mailing address?
Live chat may be available on the website during business hours—check the site for the chat icon. For mailing (returns or correspondence), contact support for the current address, as it's not publicly listed.
How quickly will I get a response?
Most emails are answered within less 24-48 hours (business days). Rush or complex issues (e.g., HUD complaints for refunds) may take longer for verification.
We're committed to excellent support—your satisfaction is our priority! If your question isn't covered here, just email us.